items of value: 

Order Line: 0207 183 5252

Terms

About Us

Toplightco Ltd are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints please email us using the link on the store page.

Our Contact details:
Toplightco Ltd
(Letters Only - No parcels!) 20-22 Wenlock Road London N1 7GU United Kingdom
Phone: 0207 183 5252
Fax: 0207 900 3795
Email: admin [at] toplightco [dot] com
VAT: 887 1037 04

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Errors and Omissions

Toplightco Ltd shall use its best endeavours to ensure that the information contained on this site is accurate and up-to-date, but Toplightco Ltd accepts no liability for omissions or errors therein or their consequences.

Toplightco Ltd shall not be liable for any consequential direct or indirect loss or damage of any nature whatsoever alleged to be caused by errors or omissions in the information contained in this site or in advice or information given by directors, staff or agents for the Company.

Shipping And Handling

We will action your order promptly either the same day or the day after you place it assuming that it is a week day.

Delivery Schedule

Most lighting will be delivered to UK addresses within 4-5 working days. However, please note this NOT guaranteed as delivery times can be affected by weather conditions, industrial disputes or other factors. Therefore you are strongly advised NOT to make any arrangements concerning installation until you have the ordered items to hand as claims for consequential loss will NOT be entertained.

Delivery times are based on normal business days and and time to delivery is calculated from the day after receiving your order, they do not include weekends or public holidays.

We will deliver Free of charge to the UK mainland if your total order comes to £150 or more (before VAT is added). Otherwise its £11.99 for Orders less than £20 and £9.99 on orders less than £150)

We will ship using a carrier that gives the optimum mix of care, handling, cost and speed of delivery. Information about this will be given with the 'Order Shipped' email that we will send you. Please note that ALL orders require a signature on delivery!

If we are out of stock for any particular item we will email with the likely delivery date. You have the option to continue with, or cancel your order at that time. Being an online business, we do not have a retail store or customer counter. Our insurance does not allow us to operate a customer collection facility and all orders will need to be sent by the usual methods.

Prices are subject to change without notice

Deliveries are Monday to Friday (excluding public holidays)

Delivery Problems

If, upon opening your package, you discover any shortage or damage whatsoever, please call or email us immediately. We need to make insurance claims as soon as possible after delivery and we regret that we will not be able to pursue claims for damage in transit or shortage after more than 7 days have elapsed.

Please do not order unless you are going to be available to receive and sign for your delivery. Deliveries take place between 9.00am and 5.00pm, Monday to Friday. If you are not at home when your delivery is attempted, you will receive a card providing contact details of the Post Office or delivery company. In such circumstances, please contact them to make arrangements for re-delivery or collection.

Items that are undelivered for 4 working days will be returned to us. An additional delivery charge will be required before the item can be re-delivered. We do not refund shipping costs for non-delivery unless it is due to our fault or the fault of the shipping company.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

why paypal...

Why do we rely on PayPal for your transactions? Here are a few points about PayPal:

* PayPal offers one of the safest platforms for online commerce with fraud rates at a fraction of those of typical e-commerce offerings.

* PayPal offers ease and flexibility, accepting all major credit cards (Visa & MasterCard), as well as most major debit cards and direct transfers.

Financially, PayPal has shown tremendous business fundamentals:

* PayPal successfully completes over 200,000 transactions per day with over 15 million accounts in 39 countries worldwide.

* PayPal is processing over $12 million in payments per day and has transacted over $5 billion in total payments since launching in 1999.

* PayPal is cash-flow positive with over $150 million in cash in the bank.

We have chosen to build our business on PayPal given this company's phenomenal success and achievements. We hope you can share our confidence here as well.

Guarantee

All our lighting products are guaranteed for at least a year after delivery. Lightbulbs are guaranteed up to their stated working life.

Errors and Omissions

Toplightco Ltd shall use its best endeavours to ensure that the information contained on this site is accurate and up-to-date, but Toplightco Ltd accepts no liability for omissions or errors therein or their consequences.

Toplightco Ltd shall not be liable for any consequential direct or indirect loss or damage of any nature whatsoever alleged to be caused by errors or omissions in the information contained in this site or in advice or information given by directors, staff or agents for the Company OR from the use of products supplied by the Company.


Reaching Us

If you have a question, please email us using the CONTACT US link on the store page or fax us on 0207 900 3795 or write to us at (Letters Only - No parcels!) 20-22 Wenlock Road London N1 7GU United Kingdom

Privacy Policy

INTRODUCTION
In this privacy policy, "we" and "our" relates to Toplightco Ltd, company number 05846913, a company registered in England and Wales.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Toplightco Ltd or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our https://www.toplightco.com/cgi-bin/mf000001.pl?ACTION=SHOWFORM, or by phone on 0207 183 5252.

Returns Policy

If you order as an ordinary private consumer, you may cancel your order within fouteen days of making it and receive a full refund upon returning the goods, unused and in their original packaging. If you do wish to cancel please email admin@toplightco.com requesting a refund.

You will be responsible for the cost of returning the items safely to the Return Address we give you. Please do NOT return to our office address.

All products ordered, in error or not required, which have been ordered by or delivered to companies or businesses will be subject to a 25% handling charge with the cost of return carriage to be incurred by the customer. For the avoidance of doubt, orders with a corporate email address given are included. No returns will be accepted after fourteen days have elapsed following delivery, for whatever reason.

Returns

Returned goods will not be accepted without a Returns Note number which can be obtained from ourselves. Please email admin@toplightco.com.

Once issued, the goods in question must be received by our distributors within 14 days otherwise the Returns Note is cancelled and NO FURTHER REFUND OR RETURN will be accepted.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms Invoices are due on receipt. Please make payment to:
Bank Details: Toplightco Ltd, Sort Code 30-93-34 Account No: 03303159
BIC: LOYDGB21109 IBAN: GB79 LOYD 3093 3403 3031 59

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