Just how far we will go to satisfy customer needs?

When one of our customers in deepest East Sussex ordered 1 x Kalu 2 Surface Mounted adjustable spotlight fittings http://www.toplightco.com/acatalog/Kalu_2.html he mentioned that he wanted to dim it. No problem we said, just advise your installing electrician that it requires a trailing edge dimmer.

A few days later he called to say that his electrician couldn’t make the dimmer he had bought work with the Kalu. No problem we said, we will obtain a suitable dimmer of the colour and style you want and test it on your exact fitting to make sure it works. We sent in a courier to collect it and a few days later following testing we sent everything back to him.

And

When Center Parcs contractors placed an urgent order with us for a Myra Straight Outdoor Display Lights http://bit.ly/nU34Aq and a courier couldn’t get it to them in time for hand over of the new Woburn Site, our MD got in to his car and drove it the 120 miles to them.

That’s how far and further we will go!